Terms and Conditions

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction

Welcome to Software Orbit. These Terms and Conditions (“Terms”) govern your use of our website https://softwareorbits.com and our software development services. By accessing our website or engaging our services, you agree to be bound by these Terms.

Software Orbit (“we,” “our,” or “us”) is a software development company providing custom software solutions, web development, mobile applications, and related IT services.

2. Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website or services.

3. Services Description

Software Orbit provides the following services:

• Custom software development
• Web application development
• Mobile application development (iOS and Android)
• E-commerce solutions
• Database design and management
• System integration services
• Technical consulting
• Software maintenance and support
• UI/UX design services
• Digital transformation solutions

4. Service Agreement and Project Scope

4.1 Project Proposals

All projects begin with a detailed proposal that includes:

• Project scope and requirements
• Timeline and milestones
• Pricing and payment terms
• Deliverables and specifications
• Terms specific to the project

4.2 Project Changes

Any changes to the agreed project scope must be documented in writing and may result in additional costs and timeline adjustments. We will provide written estimates for any scope changes before implementation.

4.3 Client Responsibilities

Clients are responsible for:

• Providing accurate and complete project requirements
• Timely feedback and approvals
• Providing necessary access to systems, accounts, and resources
• Making payments according to the agreed schedule
• Providing content, images, and other materials as needed

5. Payment Terms

5.1 Pricing and Invoicing

• Project costs are outlined in individual project proposals
• Payments may be structured as milestones or monthly installments
• All prices are in Pakistani Rupees (PKR) unless otherwise specified
• Invoices are sent via email and are due within 15 days of receipt

5.2 Payment Methods

We accept payments through:

• Bank transfer
• Online payment platforms
• Cheque (for local clients)
• International wire transfer (for international clients)

5.3 Late Payments

• Late payment fee of 2% per month may be applied to overdue amounts
• Services may be suspended for accounts over 30 days overdue
• We reserve the right to terminate projects for non-payment

5.4 Refund Policy

• Refunds are handled on a case-by-case basis
• Work completed and delivered cannot be refunded
• Cancellation fees may apply depending on project stage
• Refund requests must be made in writing

6. Intellectual Property Rights

6.1 Client Ownership

Upon full payment, clients own the rights to:

• Custom code developed specifically for their project
• Original design elements created for their project
• Content and materials provided by the client

6.2 Software Orbit Ownership

Software Orbit retains ownership of:

• Pre-existing code libraries and frameworks
• Development methodologies and processes
• Generic code components that can be reused
• Company proprietary tools and technologies

6.3 Third-Party Components

Some projects may include third-party libraries, plugins, or services that have their own licensing terms. Clients are responsible for complying with these third-party licenses.

7. Confidentiality and Non-Disclosure

7.1 Mutual Confidentiality

Both parties agree to maintain confidentiality of:

• Business information and strategies
• Technical specifications and requirements
• User data and sensitive information
• Any proprietary information disclosed during the project

7.2 Portfolio and Marketing

Software Orbit may showcase completed projects in our portfolio and marketing materials unless explicitly prohibited by written agreement.

8. Website Terms of Use

8.1 Permitted Use

You may use our website for:

• Learning about our services
• Contacting us for business inquiries
• Downloading publicly available resources
• Accessing client portals (with proper credentials)

8.2 Prohibited Use

You may not:

• Use the website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website’s functionality
• Copy, reproduce, or distribute our content without permission
• Upload malicious code or viruses

9. Disclaimers and Warranties

9.1 Service Warranties

We warrant that our services will be performed:

• In accordance with industry standards
• With reasonable skill and care
• According to the agreed project specifications

9.2 Limitations

We do not warrant:

• Uninterrupted or error-free operation of software
• Compatibility with all third-party systems
• Specific performance metrics unless explicitly agreed
• Results or outcomes from using our software

9.3 Website Disclaimer

Our website is provided “as is” without warranties of any kind. We do not guarantee the accuracy, completeness, or timeliness of information on our website.

10. Limitation of Liability

10.1 Maximum Liability

Our total liability for any claims arising from our services shall not exceed the total amount paid by the client for the specific project in question.

10.2 Excluded Damages

We are not liable for:

• Indirect, consequential, or incidental damages
• Loss of profits, revenue, or business opportunities
• Data loss (clients are responsible for backups)
• Third-party claims or damages
• Damages resulting from client’s misuse of delivered software

11. Support and Maintenance

11.1 Warranty Period

We provide free bug fixes and minor corrections for 30 days after project delivery for issues that were part of the original scope.

11.2 Ongoing Support

Post-warranty support is available through separate maintenance agreements including:

• Technical support
• Software updates
• Security patches
• Performance optimization
• Feature enhancements

12. Project Cancellation and Termination

12.1 Client Cancellation

Clients may cancel projects with written notice. Cancellation terms:

• Payment for completed work is required
• Cancellation fees may apply based on project stage
• All work completed up to cancellation date will be delivered

12.2 Software Orbit Termination

We may terminate projects if:

• Client breaches these terms
• Payments are significantly overdue
• Client fails to provide necessary cooperation
• Project requirements become illegal or unethical

13. Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, internet outages, or other force majeure events.

14. Dispute Resolution

14.1 Negotiation

Disputes should first be addressed through direct negotiation between the parties.

14.2 Mediation

If negotiation fails, disputes may be resolved through mediation by a mutually agreed mediator.

14.3 Jurisdiction

These Terms are governed by the laws of Pakistan. Any legal proceedings shall be conducted in the appropriate courts of Pakistan.

15. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which governs the collection, use, and disclosure of personal information.

16. Communication

16.1 Official Communications

All official project communications must be in writing (email, written contracts, or documented meetings).

16.2 Contact Information

For questions about these Terms, please contact us:

• Email: [email protected]
• Website: https://softwareorbits.com

17. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

For existing projects, changes will not affect already signed contracts unless mutually agreed upon in writing.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with any signed project contracts and our Privacy Policy, constitute the entire agreement between Software Orbit and the client, superseding all prior agreements and understandings.

20. Contact Information

For questions, concerns, or clarifications regarding these Terms and Conditions, please contact us:

Software Orbit
Email: [email protected]
Website: https://softwareorbits.com

© 2025 Software Orbit. All rights reserved.

By using our services, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.